FAQ

FREQUENTLY ASKED QUESTIONS (FAQs)

To register, login at [indicate here the specific website domain for AU/NZ/US/PH]. At the upper portion of the website, click “Sign up”. Type your full name and create your own password. For verification purposes, tick the box and click the images that would match the system-generated word, and proceed to “Submit” your registration. To update your address, go to “My Account” and “Add Delivery Address” and your contact number.
Yes, you may update your personal details on your account.
If you have not received your ordered item/s within the delivery schedule, please send us an email at sales@hubientshop.com or leave us a message using the website contact form. Our team can check the delivery status and will send you an update as soon as we can.
For orders placed in the Philippines, you may pay cash on delivery (COD). For international transactions, please use PayPal to send money or pay online. We want you to experience a more convenient way of shopping. Debit card and credit card facility will be available soon!
Hubient Shop cares for the consumers’ security and privacy. As you shop and buy our products online, we assure you that your personal information is always kept confidential.
Once the item has been ordered online, you do not have the option yet to cancel or to make any changes, unless the item has been delivered to your doorstep.
Refund is possible if it is within the warranty period and the returned product is in good condition. Hubient Shop conducts further investigation prior to refund which may take two to three weeks.
You may receive a text message, a call, or an email regarding the system-generated tracking number which can also be viewed on our courier partners’ websites.
Due to the pandemic, delivery of items may take 7 to 14 days.